San Antonio Spurs

Box Office Representative Part-Time

Job Locations US-TX-San Antonio
ID 2021-2627

Overview

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves, it’s so much more than the game or concert itself. It takes all members of our Spurs Family to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E is looking for a customer-oriented, team player to join our family and help us make those connections!

 

As a Box office representative, you will provide quality assistance to our customers and fans at the Box Office. The person in this role will be highly motivated and able to prioritize multiple tasks consistently, with a positive attitude. He/She will also be responsible for ensuring customer happiness in the wake of selling tickets, fulfilling will call orders, answering phones and solving any ticketing problems. You will need to Does this sound like a fit for you? If so, we want to hear from you!

Details of role:

Pay Rate: $8.50 per/hr

Status: Part-Time

Hours Per Week: 29 or less

 

In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external family members and demonstrate ongoing development.

Responsibilities

  1. Learn the basic Ticketmaster ticket selling system to process ticket orders.
  2. File and distribute all upcoming will call requests in an efficient manner.
  3. Use top customer service skills to answer all incoming phone calls and provide friendly service.
  4. Maintain and file ticket sales vouchers and ticket stubs.
  5. Accept season ticket payments from customers and track accordingly.
  6. Seek guidance from your supervisor when unable to accurately answer a customer’s question.

Qualifications

  • High School Diploma or equivalent
  • Knowledge of Ticketmaster, an online ticketing system, is preferred but not required
  • Possess and demonstrate excellent customer service and communication skills
  • Ability to stand for long periods of time in excess of 8 hours at a time
  • Ability to deal with high pressure situations, and handle customer questions and complaints in effective manner
  • Basic math skills to count change/money and balance your tickets
  • Previous money or ticket handling experience is preferred
  • Possess a flexible schedule, including the ability to work days, evenings, weekends and holidays as needed.

EEO Statement

*SS&E is an Equal Opportunity Employer*

 

Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. 

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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